Issue with your order?
Before placing an order through our website, we recommend that you carefully research the product you intend to purchase. If you would like any additional information about a product before making a purchase, please contact us here, or via Facebook messenger on our company’s Facebook page. We have a team of friendly, experienced, and very knowledgeable Customer Service Representatives who are happy to help you.
AHLOT's Return Policy
AHLOT offers a simple 5-day Return Policy on all orders shipped in Canada. Send an email to our support including photo proof of the new, unused item. Please include the reason for your return.
Shipping charges are non-refundable.
We cannot, under any circumstance, accept returns for products that have been used.
How to Return a Product
Send us email including the reason for your return and photo proof that the product is new and unused.
A prepaid shipping label will be created and provided by AHLOT via email.
Pack the item(s) in the box and packaging that you received, print the shipping label and secure the label to the box. The box can be dropped off at your nearest postal office.
A refund or store credit will be issued once the returned item has arrived to the our warehouse.
We reserve the right, at our sole discretion, to reject any return that does not comply with the foregoing requirements.
What if a product is damaged?
In the unlikely event that a product arrives broken, damaged or the incorrect product was shipped, please inform AHLOT within 5 days of delivery in order to receive an exchange.
Please send an email which includes 2 - 3 images of the damaged product. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are entitled to a replacement, we will replace the product in a timely manner.
Can I return a used item?
Under no circumstance do we accept returns on used items.
Was your product not received?
Send us an email including your order number, name, address and tracking number.